FAQs

1. Simply add to cart the products on our website you want to purchase and click check out. We offer cash-on-delivery and various online payment methods.
2. After confirming your order, please send the order information to our online customer service. Failure to confirm within 48 hours will be considered an automatic cancellation of the order.
   

1.We have our own delivery drivers,we can specify the delivery time,please contact me in advance to let me know.
Makati and Pasay ：Free shipping on orders over 2,000₱,BGC orders over 5,000₱

2.Available for orders placed on our website before 6:00 PM within Metro Manila 

3.Customers can book their own courier:
Grab Express – fastest option but pricier
Angkas Padala-It's cheaper  than Grab,also fast
Lalamove – more affordable but may take longer

4.Pick-up and delivery fees are shouldered by the buyer. Please message us first before placing your order so we can coordinate pick-up smoothly.

We support cash on delivery only in Makati, Pasay, and BGC regions. We also accept bank transfers via Unionbank, BPI, and the Gcash e-wallet.

For safety and hygiene reasons, we do not accept returns or exchanges for food items unless they arrive damaged or the wrong item was sent. If you have any questions, please contact us via online customer service within 24 hours of receiving the goods.

You can contact us through our online customer service; we are available from 10 AM to 10 PM to serve you.You can also easily contact our customer support team by visiting our Contact page. Our dedicated customer support team is available to assist you with any questions or concerns.

Yes! Products we sell come from reputable China brands and follow strict international standards for safety and nutrition.they comply with recognized global standards (such as AAFCO, FEDIAF, GB/T) to ensure safety and quality.

Yes, Lumioil is an authorized seller of the brands we carry. We source directly from the brands to ensure every product you receive is genuine and safe for your cats.

Make sure to regularly check our website or subscribe to our email list to be one of the first to know about exclusive pawsome deals and updates!

1. Become a store member with your first purchase of 10,000₱. Afterwards, enjoy a 10% discount on all purchases except for limited-time discount items.
2. Membership benefits: Double the gifts received by non-members, and priority shipping.
3. *The membership card is for personal use only and cannot be shared with others.

Earn 1 point for every 100₱ spent; points can be used once you spend 2,000₱ or more, and can be combined with a membership card.

Orders over 2,000₱ will receive a free gift; the gifts differ for orders over 2,000₱ and 3,000₱; the gifts also change for every additional 1,000₱ spent; members receive twice the gifts of non-members for the same amount of spending.